In handling our institution Client’s work we have put in place specific methods to ensure efficiency and satisfaction of our clients’ legal needs:-
1
We have a well trained and experienced Office Administrator who registers and schedules all incoming consultations and presents them to our Lead Advocates for immediate allocation. She makes sure the instructions and/or inquiry is followed up with the Lawyer to whom it is assigned.
2
We attach great importance to teamwork and none of us “owns” the Client. We regularly meet and discuss our entire Clients’ work, and everybody has a fair knowledge of our clients’ business. This ensures that there is no shortage of human resources at any one time to meet our clients’ demands.
3
We avail periodic status updates of the case before us, not only to keep the clients abreast but also as an evaluation of our overall performance.
The general thrust of the 3-prone approach is to ascertain impeccable work ethics, and that diligent procedures undertaken for every case with a personal touch.